News Article

Case Study: Fixing a Homeowners Nightmare Deck

Jul 17, 2024

Introduction

We recently received a call from a homeowner who was in distress due to a persistent water leak. They had previously hired a contractor to build a deck, but the results were disastrous. What was supposed to be a beautiful addition to their home had turned into a nightmare. Here’s the story of how we addressed the issues and provided a solution to their problem.

Initial Assessment

Upon arrival, it was immediately clear that the previous contractor had made several critical errors. The flashing was incorrectly installed, essentially inviting water to penetrate the house. This is a fundamental mistake that can cause significant damage over time. Additionally, the deck had no slant whatsoever, which is essential for proper water drainage. To make matters worse, the contractor had placed roll vinyl flooring over plywood with a 1-inch overlap, which is not only incorrect but also ineffective.

Discovering the Extent of the Damage

As we continued our evaluation, we discovered that the water leak had indeed penetrated into the house. This was not just a minor issue; it was a major problem that required immediate attention. We were able to apply a temporary fix to stop the water from causing further damage, but it was clear that the deck itself was so poorly constructed that it needed to be completely redone.

The Ultimate Solution

Given the extent of the damage and the poor quality of the previous work, we advised the homeowner to take legal action against the original contractor. Unfortunately, the company responsible had a history of closing and reopening under different names, defrauding hundreds, if not thousands, of customers. This particular case was especially upsetting because the homeowners were a young couple with one child and another on the way. They had opted for a cheaper option, only to end up with a costly and stressful situation.

Moving Forward

We are committed to providing high-quality construction and ensuring that our client’s homes are safe and secure. In this case, we will be reconstructing the deck properly, with the correct slant for drainage and durable materials to prevent any future leaks. Our goal is to restore the homeowners’s peace of mind and provide them with a beautiful, functional outdoor space.

Conclusion

This case study serves as a reminder of the importance of hiring reputable contractors. Cheaper options can often lead to more significant expenses down the line. We take pride in our work and stand behind our projects, ensuring that our clients receive the best possible service and results. If you’re facing similar issues or need a reliable contractor for your home improvement projects, don’t hesitate to reach out to us.

If you have any questions or need professional assistance with your deck or other home improvement projects, contact us today. We’re here to help!

Services

Decks

Concrete

Pergolas

Patio Covers

Masonry

Arrange a free quote

512-663-1248
info@hometowndecking.com

We are so happy with the service provided by Hometown Decking. They quoted us a reasonable price and when they completed the work we were so happy. Highly recommend.

Dana M

This group was thoroughly professional from start to finish. Every question I had was answered. Thanks to them I am able to save an awesome shade tree as part of my deck
I only wish that I had another project for them to do. They created a perfect deck that will not require any maintenance. Other estimates would not even consider saving that tree.

Joanna D

I could not be happier with Hometown Decking, our new deck is fantastic! We ultimately went with Mike because gave us the best design advice and had the best price for a composite deck. We were on the calendar within a week of accepting the quote. Construction was finished within 2 days (the crew was like 10 guys!) After it was finished, they did a walkthrough with us and even sent out a guy to screw in the one screw that was sticking out near one of the posts. Great company, easy to work with, and they do an awesome job!

Meredith A